How do I place an order?
Placing an order with us is as easy as 1-2-3! Here’s how:
1. Talk to Us: Reach out by phone or email. We will get you connected with one of our experienced sales reps, you'll let them know what you need, and we’ll help you find the perfect solution for your space.
Office Number is: 614-389-2465 or Hello@Capitalrack.net
2. Review Your Quote: Once we’ve got all the details, we’ll send you a quote outlining your order. Have questions or need adjustments? We’re here to help fine-tune things until it’s just right.
3. Confirm and Pay: Ready to roll? Confirm your order, secure your pick-up/delivery date and we’ll email you an invoice. Pay online through the QuickBooks link, or bring a check when you pick up your order—whatever works best for you!
From start to finish, we’re here to make the process simple and stress-free. Let’s get started! 😊
Where do I pick up my order?
Our Warehouse is located at 617 W Center Street Marion OH 43302
Dock door 40
What type of vehicle can I pick this stuff up with?
You can typically pick up industrial racking with a standard pickup truck, utility trailer, or box truck, depending on the size and quantity of the items. For larger or bulkier orders, a flatbed truck or larger vehicle may be necessary. Please check the dimensions and weight of your order prior to pickup.
We definitely don’t recommend showing up with a sports car, a motorcycle, or your kid’s wagon! While we admire creativity, industrial racking isn’t exactly convertible-friendly. Stick with vehicles like pickup trucks, trailers, or box trucks to ensure everything fits safely. If you’re in doubt, give us a shout—we’re here to help steer you in the right direction!
What’s your return policy?
All sales are final, and all used materials are sold in "as-is" condition—no returns, no take-backs, just straightforward solutions for your warehouse needs!
We’re here to help you make the right choice from the start. Our team is happy to answer questions, provide measurements, and ensure you have all the details you need before making your purchase.
Once your materials leave our warehouse, they’re ready to get to work in your space. Let’s find the perfect fit for your operation—no stress, just great solutions! 🚛💪
What if something is damaged?
Oh no, something’s damaged? Don’t worry—we’ve got you covered! At Capital Rack & Shelving, we believe in doing the right thing. If you discover a damaged part, let us know right away, and we’ll replace it at no cost to you.
We’ll work quickly to get the replacement to you in a timely manner and coordinate all the details with your sales rep to make the process as smooth as possible. Your satisfaction is our priority, and we’re here to make things right! 👍
Do you offer delivery?
Do we offer delivery? You bet we do! For an additional cost, we can arrange freight using our trusted broker—because who doesn’t love making life a little easier? Just let your sales rep know, and we’ll happily lighten the load (literally) by getting your order on the road and headed your way. 🚚✨
Do I have loading help if I pick up my order?
Absolutely! Our experienced and friendly warehouse team is here to help you load your order safely and efficiently. With skilled forklift operators and a commitment to excellent service, we’ll make sure your materials are loaded up and ready to roll in no time. Just pull up, and we’ll handle the heavy lifting—literally! 🚛💪
How do I pay for my order?
Paying for your order is easy! Keep an eye out for an emailed invoice from our QuickBooks accounting system—it might even sneak into your junk folder, so be sure to check there just in case. Once you find it, simply click the gray “Review & Pay” button in the email to complete your payment online.
Prefer to pay in person? No problem! Bring a business check along with a printed copy of your emailed invoice, and hand it to our warehouse team when you pick up your order.
Need ACH or wire transfer details? Just let us know, and we’ll be happy to provide them. Whatever works best for you, we’re here to help! 😊